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Whether you have a question about your order, need help with our app, or want to learn more about our services, our team is ready to assist you.
Have Questions?
We have answers
Explore our FAQ section for quick answers to common questions about Zippi and how we can best serve you. Can't find what you're looking for? Reach out to us!
What is Zippi?
We are a community driven marketplace and logistics platform connecting consumers to local stores for groceries, essentials, or other items, delivered to their location by personal shoppers or riders.Which stores can I order from?
Zippi typically partners with a range of local and national retailers.
Common options include:
- Grocery stores
- Pharmacies
- Convenience stores
- Specialty shops (e.g, bakeries or organic markets)
Check the app or website for a full list of available stores in your area.
How long does delivery take?
Delivery times depend on factors like location, store proximity, and demand. On-demand delivery services usually aim to fulfill orders within 30 minutes to 2 hours.
What if an item I want is out of stock?
Most platforms offer options when items are unavailable:
- Substitution: You can choose a replacement item (or let the shopper decide).
- Skip item: The item is removed from your order.
- Contact: Some apps allow the shopper to message you for decisions in real time.
How do I become a rider or shopper?
To join Zippi as a rider or shopper:
- 1. Visit the Zippi website or app and go to the Careers or Join Us section.
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2. Submit an application. You'll likely need:
- Proof of identity - NIN/Driver's license
- A smartphone.
- A vehicle, bike, or other transportation (if required).
- 3. Complete onboarding and training if approved.
How do I track my order?
Tracking is typically available in the app or website:
Once an order is placed, you can view real-time updates, including:
- When the shopper starts your order.
- The current status (e.g., "In-store," "On the way").
- Estimated arrival time.
How do I update my profile?
To update your profile:
- Log into the Zippi app or website.
- Navigate to Settings or Profile.
- Edit details like your:
- Name
- Address
- Payment methods
- Contact information