INTRODUCTION Zippi Technology LTD ("Zippi," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Zippi customer application ("App"). Please read this Privacy Policy carefully. By using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.
INFORMATION WE COLLECT
Information You Provide to Us We collect information that you voluntarily provide when using the App, including:
Account Information: When you create an account, we collect your name, email address, phone number, and password.
Profile Information: You may provide additional information such as your delivery addresses, payment information, and profile picture.
Order Information: When you place an order, we collect information about the items you purchase, delivery instructions, and payment details.
Communications: We collect information you provide when you communicate with us, including customer support inquiries, feedback, and survey responses.
User Content: We collect content you submit, such as reviews, ratings, and comments about merchants or shoppers.
Information We Collect Automatically When you use the App, we automatically collect certain information, including:
Device Information: We collect information about the device you use to access the App, including device type, operating system, unique device identifiers, mobile network information, and IP address.
Usage Information: We collect information about how you use the App, including the pages or screens you view, the time spent on those pages, navigation paths, and actions taken within the App.
Location Information: With your consent, we collect precise location information from your device to provide location-based services, such as finding nearby stores and facilitating deliveries.
Transaction Information: We collect information about your transactions on the App, including the products purchased, prices, payment methods, and delivery details.
Information from Third Parties We may receive information about you from third parties, including:
Social Media Platforms: If you choose to connect your social media accounts to the App, we may receive information from those accounts.
Payment Processors: We receive information from payment processors to confirm your payments.
Marketing Partners: We may receive information from marketing partners to help us better understand our customers and improve our services.
Marketing Partners: We may receive information from marketing partners to help us better understand our customers and improve our services.
HOW WE USE YOUR INFORMATION We use your information for the following purposes:
To Provide and Improve Our Services
Process and fulfill your orders;
Connect you with shoppers and merchants;
Facilitate payments and deliveries;
Provide customer support;
Improve and enhance the App and our services;
Develop new features and functionalities;
Monitor and analyze usage patterns and trends.
To Communicate with You
Send order confirmations, updates, and receipts;
Respond to your inquiries and support requests;
Send important notices and updates about the App;
Provide personalized recommendations and content;
Conduct surveys and collect feedback.
For Marketing and Promotional Purposes
Send you marketing communications about our products, services, and promotions;
Deliver targeted advertisements based on your interests and preferences;
Offer special promotions, discounts, and rewards;
Administer contests, sweepstakes, and other promotional activities.
For Security and Legal Purposes
Verify your identity and prevent fraud;
Detect and prevent security incidents;
Debug and fix errors in the App;
Comply with legal obligations;
Enforce our Terms of Service and other policies;
Protect our rights, property, or safety, or the rights, property, or safety of others.
HOW WE SHARE YOUR INFORMATION We may share your information with the following parties:
With Service Providers We share your information with third-party service providers who perform services on our behalf, such as:
Payment processors;
Cloud storage providers;
Analytics providers;
Customer support services;
Marketing and advertising partners.
With Merchants and Shoppers
We share your order information, delivery address, and contact details with merchants to process your orders.
We share your order information, delivery address, and contact details with shoppers who are assigned to fulfill your orders.
With Merchants and Shoppers We may share your information with business partners who offer products or services jointly with us.
For Legal Reasons We may disclose your information if we believe in good faith that such disclosure is necessary to:
Comply with applicable laws, regulations, legal processes, or governmental requests;
Enforce our Terms of Service and other agreements;
Detect, prevent, or address fraud, security, or technical issues;
Protect against harm to the rights, property, or safety of Zippi, our users, or the public.
In Connection with Business Transfers If Zippi is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
DATA SECURITY We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
DATA RETENTION We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:
The nature of the information;
The purpose for which it was collected;
Legal and regulatory requirements;
Potential disputes or legal claims.
When we no longer need your information, we will securely delete or anonymize it.
YOUR RIGHTS AND CHOICES Depending on your location and applicable laws, you may have certain rights regarding your information, including:
Access and Correction We You have the right to access and update your information through your account settings. If you need assistance, please contact us using the information provided at the end of this Privacy Policy.
Marketing Communications You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by adjusting your notification preferences in the App.
Location Information You can control the collection of precise location information through your device settings. Please note that disabling location services may affect certain features of the App.
Cookies and Similar Technologies You can manage cookies and similar technologies through your browser settings or device preferences.
Data Subject Rights Depending on applicable laws, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your information;
Request restriction of processing;
Request data portability;
Object to processing;
Withdraw consent.
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
INTERNATIONAL DATA TRANSFERS We primarily store and process your information in Nigeria. However, we may transfer your information to other countries for processing, including countries where our service providers are located. By using the App, you consent to the transfer of your information to countries outside of Nigeria, which may have different data protection laws.
CHILDREN'S PRIVACY The App is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
THIRD-PARTY LINKS AND SERVICES The App may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the App.
CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App and updating the "Last Updated" date. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
